Terms of service

Definitions

Torque.video refers to our company and all services we provide. Services means video production, creative direction, and related work we deliver to you. Content means any video, image, or material we create or you provide. You means the individual or entity using our services. We, us, and our refer to Torque.video and our team.

Eligibility

You must be at least eighteen years old to use our services. If you represent a company, you warrant that you have authority to bind that entity to these terms. You agree to provide accurate information when engaging with us. Misrepresentation of your identity or authority voids your right to use our services.

Use of services

You agree to use Torque.video's services only for lawful purposes. You will not use our services to create content that infringes on others' rights, violates laws, or causes harm. You are responsible for all content you provide to us. We reserve the right to refuse service to anyone at any time.

Intellectual property

Content we create for you becomes your property upon full payment. We retain the right to use your project as a portfolio example unless otherwise agreed in writing. You grant us a license to use your name and likeness in our marketing materials. Any pre-existing materials or templates we use remain our intellectual property.

Payment terms

Payment is due according to the terms outlined in your engagement agreement. Late payments may result in suspension of services. We accept payment through the methods specified in your invoice. Refunds are issued only in cases of service failure on our part.

User conduct

You agree not to harass, threaten, or abuse our team members. You will not attempt to reverse engineer or copy our processes or methods. You will not share login credentials or access information with unauthorized parties. Violation of these conduct standards may result in immediate termination of services.

Confidentiality

Both parties agree to keep confidential any proprietary information shared during our engagement. This includes business strategies, financial data, and unreleased products. Confidentiality obligations survive termination of our relationship for a period of two years. Public information or information independently developed is not subject to confidentiality restrictions.

Disclaimers

Torque.video provides services on an as-is basis. We do not guarantee specific results or outcomes from our work. We are not liable for third-party actions, platform changes, or algorithm updates affecting your content. Your use of our services is at your own risk.

Limitation of liability

Our total liability to you shall not exceed the amount you paid for services in the preceding twelve months. We are not liable for indirect, incidental, or consequential damages. This includes lost profits, lost data, or business interruption. Some jurisdictions do not allow liability limitations, so this may not apply to you.

Indemnification

You agree to indemnify and hold harmless Torque.video from any claims arising from your use of our services. This includes claims that your content infringes on third-party rights. You will defend us against any legal action related to content you provided. This obligation survives termination of our engagement.

Termination

Either party may terminate the engagement with written notice as specified in your agreement. Upon termination, you remain responsible for all accrued fees. We will deliver any completed work within thirty days of termination. Termination does not release you from confidentiality or indemnification obligations.

Governing law

These terms are governed by the laws of the jurisdiction specified in your engagement agreement. Any disputes will be resolved through binding arbitration rather than court proceedings. You agree to submit to the jurisdiction of arbitration in that location. Attorney fees and costs may be awarded to the prevailing party.

Changes to terms

We may update these terms at any time by posting the revised version on our website. Your continued use of our services constitutes acceptance of the updated terms. We will notify you of material changes via email when possible. It is your responsibility to review these terms periodically.

Contact information

For questions about these terms, contact us through the contact section on our website. You may also reach us by email at the address provided in your engagement agreement. We will respond to inquiries within five business days. Legal notices should be sent to the address specified in your contract.